The Secret to Scale for Perform Businesses: Love of Process

Process leads to empowered employees which creates wealth.

All too often, businesses hire and promote personnel before creating a validated process and model that works, is economically efficient, repeatable and scalable. 

Hiring to fill a need before validating the model, albeit whether a sales model or service delivery model is a recipe for failure.

Putting hiring ahead of process is a barrier to scale,  and one of the most common barriers to wealth.

At Ephor Group, we are “process lovers” because developing processes supported by robust analytics and dashboard measurement and metrics not only ensures quality and predictable outcomes/results, but enables employees to take ownership and accountability in their roles.  One of the secrets to creating a scalable business is having empowered employees “own” their processes.  

I’ve thought about that a million times since.

If I had been suckered into telling Andy Grove what he should think about the microprocessor business, I’d have been killed. But instead of telling him what to think, I taught him how to think—and then he reached what I felt was the correct decision on his own. Clayton M. Christensen in “How Will You Measure Your Life.”

When clients ask me what to do, I am often reminded of the saying that if “you teach a man how to fish, you have fed him for life.” 

Similarly , if employees “own” their processes, then they also own performance, innovation, and continuous improvement practices.

Comments

[JDM Marketing Evolved]

The trouble with developing a successful Process is developing a successful adoption standard.

Companies with the best processes also have some of the fastest adoption rates.

A LOT harder than it looks.