| 2008 Out | 2009 In |
| Financial Crisis | Transparency Initiatives |
| Wall Street Crisis | Wall Street Makeover |
| Customer service | Service Excellence |
| Spending | Paradox of Thrift, Cost Saving Initiatives |
| Crisis | Recession-proofing |
| Doing it yourself | Delegating & Outsourcing |
| Financial Services & Real Estate | Healthcare and Technology |
| Hockey stick growth models | Cash positive businesses |
| Growth capital | Capital for distressed assets and platform enterprises |
| Geographic expansion | Growing locally, ‘Localization’ |
| Financial engineering | Operational measurement and metrics |
| Business Intelligence | Workforce and Labor Analytics, Performance Visualizations |
| Direct sales forces | Partnering, Strategic Alliances, Online/Remote and sales models |
| Expensive software | Online software (Wiki, Web 2.0, etc.) |
| Contact management system | Customer Relationship System (CRM) |
| Proprietary industry solutions | Platform solutions |
| Enterprise systems | Productivity Tools |
| Salesforce.com platform | Salesforce.com training, Certification |
| Thin-Client | SaaS, Cloud Computing, Virtualization |
| Manual, tape backup | Automated standby recovery systems of data and applications for 24x7 uptime |
| Hiring | Retention |
| Staffing | Workforce Planning |
| 9 to 5 | Flexible work schedule |
| Transaction Outsourcing (Administrative focused) | Tactical Outsourcing all non-core essentials |
| Outsourcing costs paid on a per staff member or function | Outsourcing costs paid on a per unit basis |
| Rising healthcare compliance | Rising healthcare costs |
| Manual payroll | SaaS payroll |
| Military management styles | Transparency, empowered and decentralized work teams |
| Advertising | Internet Marketing |
| Focus groups | Surveys and polls |
| Website SEO | Blog, wiki, and other 3rd party information and connectivity sources |
Want more?
· Cultural In & Out list with more trends from Washinton Post
· Sports In & Out List: http://thebiglead.com/?p=10397#more-10397
Got more? Tell us what you think is “Out” from 2008 and “In” in 2009 in the Comments section.
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