Ten Workforce ‘Star Performer’ Attributes of a Perform-Based Technology Enabled Service Business

1. Results Oriented – Mediocrity is Not Accepted; Accept Nothing Short of Improvement.  
2. Set High Expectations of Themselves and All Others - Exhibit a Sense of Pragmatic Urgency.         
3. The Customer is #1 - “No Ego’s” and Blame is Not Accepted.
4. Effective Change Agents - Flexible and Nimble: Always Searching for Better Methods.
5. Process Champions - Not Event Oriented: Process to Measurements and back to Process Optimization.
6. Assertive Decision Makers - Decision Making Occurs as Close to the Customer or Worker as Appropriate, Assertive in Handling Difficult Situations and All Problems are Employee “Owned” (i.e. Not the Organization's problem).
7. Externalists – Have  a Perspective of  the Industry and Players.       
8. Revenue Enhancers –Always Selling and Seeking More Revenue Per Customer.  
9. Resource Sharers – Team Knowledge is the Most Important.
10. Are Focused – Exhibit Specialization “Pockets” of Expertise and Are Not “All things to all people.”

In all of the value-creating enterprises that we have been apart of where founders and employees became rich ALL of these attributes were prevalent.